Terms of Service

Last updated: September 17, 2026

Welcome to UrbanKicks Co. These Terms of Service govern your use of our website and your purchase of products from UrbanKicks Co.

By accessing our website, placing an order, or purchasing a product from us, you agree to these Terms of Service and our other applicable store policies.

1. About Our Store

UrbanKicks Co. sells pre-owned sneakers and footwear through its online store.

Our inventory is primarily made up of individually sourced, pre-owned pairs. Because of this, many products are available as one-of-one items and may not be restocked after being sold.

2. Product Information and Condition

We make reasonable efforts to provide accurate product titles, descriptions, sizes, colors, photographs, and condition information.

All products are pre-owned unless the product listing specifically states otherwise.

Pre-owned footwear may show signs of previous use, including creasing, marks, discoloration, scuffs, sole wear, or other normal signs of wear.

Customers are responsible for reviewing the product photographs, size information, description, and condition details before placing an order.

The exact pair shown in the product listing is the pair the customer will receive.

Because our products are pre-owned and individually sourced, minor differences between photographs and the physical item may occur due to lighting, display settings, or photography conditions.

3. Product Availability

Most products are available in a quantity of one.

Adding an item to a cart does not guarantee that the item will remain available until checkout is completed.

If an item becomes unavailable before an order can be fulfilled, we may contact the customer and cancel the affected order or provide an appropriate resolution.

4. Prices

All prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.

We reserve the right to change product prices at any time. A price change will not affect an order that has already been accepted and confirmed, except where required by law or where an obvious pricing error has occurred.

5. Orders

When you place an order, you agree to provide accurate and complete information, including your name, phone number, email address, and delivery address.

After an order is placed, we may contact you by phone or other available contact method to confirm the order, particularly for Cash on Delivery orders.

We reserve the right to refuse or cancel an order where there is a reasonable basis to do so, including suspected fraud, inaccurate information, product availability issues, or an obvious pricing or listing error.

If we cancel an order, we will communicate the cancellation to the customer and provide any applicable refund or resolution.

6. Cash on Delivery

Cash on Delivery (COD) is currently available as a payment method for eligible orders.

Customers placing COD orders are expected to provide a valid phone number and accurate delivery information and to accept delivery of the order.

If an order cannot be delivered because the customer provided incorrect information, repeatedly refused delivery, or was unavailable to receive the order, UrbanKicks Co. may restrict or refuse future COD orders where appropriate.

7. Shipping and Delivery

Our current standard domestic shipping charge is Rs. 350 per order.

The estimated delivery time is 3–5 business days after the order has been processed and dispatched.

Delivery times are estimates and may vary due to the destination, courier delays, weather, public holidays, operational issues, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and phone number.

Once an order has been handed over to the courier, delivery is subject to the courier's operating procedures.

8. Returns, Refunds and Exchanges

Our Return and Refund Policy forms part of these Terms of Service.

Because our inventory consists primarily of unique, one-of-one pre-owned products, returns are generally not accepted solely because a customer changes their mind, orders the wrong size, or does not like the pre-owned condition of an item that was accurately described and photographed.

Customers should carefully review the product photographs, size information, description, and condition before placing an order.

If a customer receives an item that is significantly different from the product shown or described, the customer should contact us as soon as possible with the order number and clear photographs of the issue.

Any approved return, refund, or other resolution will be handled according to our Return and Refund Policy and applicable law.

9. Damaged, Incorrect, or Missing Items

If an order arrives damaged, incorrect, or materially different from the product ordered, please contact us promptly after delivery.

We may request photographs, the order number, delivery information, and other reasonable information necessary to investigate the issue.

If the issue is verified, we will determine an appropriate resolution in accordance with our policies and applicable law.

10. Website Content and Accuracy

We make reasonable efforts to keep the information on our website accurate and up to date.

However, product availability, prices, photographs, descriptions, and other information may occasionally contain errors or become outdated.

We reserve the right to correct errors, update information, or cancel affected orders where an obvious error has occurred.

11. Intellectual Property

The content of this website, including our brand name, logos, photographs, text, graphics, and other original materials, belongs to UrbanKicks Co. or its respective rights holders and may not be copied, reproduced, distributed, or used commercially without permission.

12. Prohibited Use

You may not use our website or services for unlawful, fraudulent, abusive, or unauthorized purposes.

You may not attempt to interfere with the operation or security of our website or submit false or misleading information.

13. Third-Party Services

Our store is powered by Shopify and may use third-party services such as payment providers, courier services, analytics tools, advertising platforms, and social-media services.

The use of those services may also be subject to the terms and policies of the relevant third parties.

14. Limitation of Responsibility

To the extent permitted by applicable law, UrbanKicks Co. is not responsible for delays or failures caused by circumstances outside our reasonable control, including courier delays, weather, public holidays, internet or technical issues, or other events beyond our reasonable control.

Nothing in these Terms of Service is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, services, policies, or legal requirements.

The updated version will be posted on this page with a revised "Last updated" date.

16. Contact Us

If you have questions about these Terms of Service, an order, a product, shipping, or our policies, please contact us through the Contact page on our website.

UrbanKicks Co.
Karachi, Pakistan